Returns & Refunds
We understand that sometimes a product isn't what you had expected, or you've simply changed your mind. Unhappy with your purchase? Contact us at firstname.lastname@example.org within 14 days for a full refund.
All Made to Order items (which are clearly marked on the site) are non-refundable as they can not be returned to a vendor. All undergarments and swimsuits are non refundable due to sanitary reasons.
Once the return has been initiated and you've contacted us via email or telephone you will return the items, unused and in their original packaging, to our warehouse in Berlin. When the items have been received, in their original packaging, we will verify that they have not been used or damaged, and then issue you a full refund immediately.
All refunds are issued in the same form of payment that was initially made. Please be aware that credit card returns can take longer, as refunds must go through your banks and times may vary. Most credit card returns take approximately 5 days.
In the event of a defective or damaged product Dezignated will assume return shipping costs, for all other items this cost is at the expense of the customer.